IMPORTANT PATIENT UPDATE – VIDEO CONSULTATIONS

Hello to all of our patients at Green Apple Health Care. This is another update on the improvements we have been working on to serve our patients better.

Video Consultation is another wonderful new offering to our patients that developed during the COVID-19 shut down.  We are really happy to be able to continue offering it to patients for any consultation appointment.  

Most of our patients love and prefer coming into the office to physically see Dr. Nowazek, and Dr. Nowazek loves seeing his patients.  We have always had phone consultations as an option for patients who could not make it in for their appointment, and now we offer consultation appointments that can be done in person, by phone or through secure video consultation.  

This gives our patients so many great options.  If you are feeling unwell and should most likely stay home, then Dr. Nowazek can still see you through secure video consultation.  If you don’t have the time to come to the clinic, or for any reason it’s inconvenient to come into the clinic, we can use the video consultation feature.  There are so many reasons why a patient may choose this option, and it’s wonderful that we can still physically see our patients and continue your care with increased convenience and security.

You never have to worry about supplements either.  More detailed information on that is coming up soon in another update but, simply, we can have your supplements shipped directly to your house, straight from the supplier.  

The only time we can’t use the video consultation feature is for new patients or for treatments that are physically done.  That still means that many patients have complete access to this wonderful feature.  

Using the video consultation feature is simple and easy.  Once you book your video consultation a confirmation email will be sent to you.  At the time of your consultation simply click the “Direct Link to Video Consultation” in that email.  This works 99.9% of the time, however if it doesn’t work, then you can go to the patient portal login page and instead of logging in, click the Direct Access To Video Chat link (bottom right corner of the login page).  Enter your email address and the meeting room number (contained on the confirmation email for your appointment) and that will get you in.  

We recommend that you access the video consultation on time or five minutes before your appointment.  Dr. Nowazek is almost always on time, although sometimes he may be 5 to 10 min late.  

Some hints on using the video consultation feature:  

We recommend that you use Chrome browser.  The video consultation system seems to work better with Chrome.  It does work on most mobile devices and even wirelessly on most phones (patients have had video consultations while a passenger in their car).  

We also recommend that you consider using plug-in wired headphones with a microphone.  This reduces lag time and internet connection interference, improving the video quality and mostly the audio connection.

The quality of the video is directly related to the quality of the internet connection.  On our end we are connected to a wired (Cat6) high speed internet and there is very little interference.  We find that wireless internet connections may have reliability issues.  The system has worked very well with high quality wireless connections and even with mobile phones while on the road.  So, don’t let your internet connection hold you back; this system works really well, often in conditions you wouldn’t expect it to.  

Be sure you allow your browser permission and access to your video camera and microphone when you start the video consultation.  If you are having difficulty with the video starting and are getting a “permission denied” or “not allowed” error of some kind, you have selected to not allow it when your browser asked for permission to use the camera and microphone for the video consultation.  You then have to go to the settings of your browser and allow optimantra.com to use your camera and microphone.  In Chrome it’s under More, Settings, Privacy & Security, Site Settings.

Patients love these “Video Visits” and find that the experience is extremely positive.  We can easily cover everything a patient needs.  Patients really enjoy the convenience of not having to be seen in person and we are able to arrange to have any supplements you require to be shipped directly to your house.  

We are open and available to provide all appointment types and treatments for our patients.  All current patients can book repeat consultations, micro-vitamin injections, IV treatments and regenerative injections with ONLINE BOOKING or by calling our office.  And now we have secure video consultation permanently available for any patient who would like it and it’s also available via ONLINE BOOKING.  

We are also developing new exciting treatment options that we hope to have available in the fall starting in September.  Stay tuned for more information about that.

We really want to thank everyone for their patience and understanding during this time. Thank you all for being patients of Green Apple Health Care. Our aim is to serve you better, and we strive to go above and beyond your expectations to do everything we can to improve your health.

More updates will be coming soon!

Yours in Health,

Dr. Michael Nowazek, BSc, ND

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