Here are some questions we are asked most frequently about our office and treatments. If you do not find the answer to your question, please visit our What We Do page, our Therapies pages, or contact us. We are always happy to answer any question you may have.
- What is Naturopathic Medicine?
- How is my doctor selected?
- What to expect when you first contact us
- Why do you ask for my personal information?
- What to expect on your first visit
- What to expect on follow up visits
- What if I have questions after my visit?
- What are the costs?
- When is payment due?
- Will I be charged for missing an appointment?
- What is Green Apple Health Care’s family plan?
- Is naturopathic medicine covered by private insurance?
- Does Green Apple Health Care offer direct billing to my insurance provider?
- Is Green Apple Health Care a “scent-free” clinic?
- Why do I have to remove or cover my footwear?
What is Naturopathic Medicine?
Naturopathic medicine is a primary healthcare system that combines scientific knowledge with traditional natural forms of healing.
Naturopathic doctors treat a wide variety of health conditions from colds and flus to the most advanced chronic conditions.
Naturopathic doctors address the root causes of health problems, rather than the symptoms, using natural alternatives to drugs. By emphasizing the body’s natural self-healing process, a naturopathic doctor works with the patient to find the most appropriate treatment to restore and maintain optimum health.
Naturopathic doctors have a minimum of seven years post-secondary education, including a Bachelor of Science and a four-year Naturopathic medical degree. They work with other health care providers to create a fully integrated, patient-centered model of health for maximum treatment effectiveness for the patient. [BACK TO TOP]
How is my doctor selected?
Green Apple Health Care is a multi-disciplinary primary healthcare clinic with three doctors who provide customized care to each individual patient through basic and advanced naturopathic therapies.
If you have been referred to our clinic and already know which doctor you would like to see, please specify that doctor when you call for an appointment or on our intake form. We will then book an appointment for you with the doctor you have named.
If you are a new patient and are unsure of which of the clinic’s doctors to make an appointment with, simply selection “assign me a doctor” on the intake form. The doctors at Green Apple Health Care will review your information and assess which of the clinic doctors can best address your health needs. Please be sure to include as much detail as possible on the intake form as it help us to determine which doctor would be best for your health needs. [BACK TO TOP]
What to expect when you first contact us
When you first call our office you will be greeted by our reception and asked if you have seen one of our doctors before. If you haven’t then our staff will input your information in our system and begin the booking process.
Our staff will then book your first appointment. It is a one-hour appointment. We will ask that you complete and submit our online intake form. This allows the doctor enough time to review your information and prepare for your appointment.
If you have any recent lab tests or reports we ask that you bring them to the initial consultation so we can review them with you. This helps reduce costs and duplication of testing. [BACK TO TOP]
Why do you ask for my personal information?
The information we ask for is limited to that which is fundamental to patient care and to the clinic’s day-to-day operations.
Your health information is required to enable us to provide you with appropriate health care and is protected by the Alberta Health Information Act.
We ask for your email address and cell phone number to facilitate sending appointment reminders, and to help you avoid cancellation fees for missed appointments.
All patient information is electronically stored on a secure server. Access to your health information is strictly limited to your doctor(s) and will not be shared without your express consent.
We will not solicit you without your consent. [BACK TO TOP]
What to expect on your first visit
Depending on the time of day your appointment is, we suggest that you allow an extra 15 minutes for traffic and parking. When you first arrive at our clinic you will be greeted by our staff and asked to have a seat in our waiting area
At your appointment time your doctor will come out to greet you then take you in to the consultation office. The doctor will then review your health history and begin the process of determining the causes of your health problems. The doctor will ask many questions about your health, your life, when your problems started and what was occurring at the time, what makes it worse or better and other questions that will help to direct the doctor to the source of the problem.
At the end of the consultation the doctor will discuss the causes of your health problems with you and any testing that may be needed. We will then go over your treatment options and implement a treatment protocol that works for you. We discuss expectations and timelines when appropriate, as well as long term health goals and plans for improving your overall health and preventing diseases.
The first appointment is all about finding the cause of your health problems, looking at your goals and coming up with a plan that works for you. We not only want to work on the cause of your current problems, but also implement a long term plan that promotes your overall health and which will prevent the development of any additional health problems. [BACK TO TOP]
What to expect on follow up visits
We ordinarily see our patients for their second visit about a month after their first visit. During follow up visits we will review the effectiveness of the treatment plan and evaluate your overall progress. At that point we may make adjustments to the treatment plan and go to the next step of the long term overall treatment plan.
Of course, it is difficult to predict how often we will see our patients as everyone’s health conditions and goals are different but, generally, we see our patients monthly for the first few visits, then as the main health problems come under control we see our patients less often. [BACK TO TOP]
What if I have questions after my visit?
There are times when a patient has a simple question or concern about their treatment plan. This occurs most often within the first week of having received their plan, while the patient is still “getting the hang of it”. We understand that it’s easy to lose track of whether a supplement should be taken with meals or between meals, whether or not a particular type of food is recommended for you, or whether a supplement should be refrigerated, for instance.
Our patients are welcome to contact us with questions such as these. Because the doctors are usually with patients and therefore unavailable for telephone calls, e-mail messages to firstname.lastname@example.org have proven to be the most reliable method of assuring the patient a prompt response (usually within 24 hours). If you prefer telephone rather than email, you can call us at 780-485-9468. Reception will be happy to note your question for relay to the doctor who will then either email you the response or have Reception call you back with the response.
There is no charge to the patient for responding to simple questions within a reasonable period after their consultation.
If a patient has a more complex issue or multiple questions, it would be a disservice to the patient to try to address such concerns by email and he or she may be asked to book a consultation with the doctor so that all of the questions or concerns can be fully addressed. In that event, the usual consultation fee applies. [BACK TO TOP]
What are the costs?
When is payment due?
Payment is due at the completion of each appointment. Patients will be charged for consultations, labs, treatments and supplements they receive. Our current fee schedule is posted here. Please note that the rates are subject to change without notice. We accept all major credit cards, debit, cash and cheque. [BACK TO TOP]
Will I be charged for missing an appointment?
When you book an appointment at Green Apple Health Care, you are reserving the doctor’s time for your exclusive use.
We know that unforeseen circumstances can sometimes prevent you from keeping your appointment. If you are unable to keep your appointment, we will be happy to offer it to another patient, but will need 24 hours prior notice from you to be able to do so.
If your appointment is cancelled with insufficient notice, it becomes impossible to offer your reserved time slot to another patient.
Therefore the clinic requires 24 hours prior notice of cancellation. No cancellation fee is applied where the minimum 24 hours notice is provided.
Patients who fail to show for their appointment or who cancel their appointment with less than 24 hours prior notice will incur a $75.00 cancellation fee.
Any cancellation fees applied to your account must be paid in full prior to you next appointment. [BACK TO TOP]
What is Green Apple Health Care’s family plan?
Members of the same family sometimes wish to enjoy the benefits of seeing the same doctor. Treating members of the same household allows the doctor to gain a greater understanding of the family’s schedule and requirements and the family dynamic generally. In this way, it becomes possible to co-ordinate each family member’s treatment plan with the others in his/her family to make it as simple as possible to implement such things as diet and other elements of the program.
Green Apple Health Care is pleased to offer health care to family members residing in the same household at a reduced rate for the initial consultation, as follows: the first consultation for a family member is charged at the full rate; for any other family members from the same household, the initial consultation is charged for at the follow-up consultation rate (please refer to the current fee schedule). For instance, when the first patient in the household visits for an initial consultation, the full fee applies. If the patient then wishes to have his or her spouse and/or children attended by the doctor, their initial consultations are charged at the follow-up consultation rate.
Please note that the family members must be from the same household to be eligible for the family plan; the plan does not apply to extended family members who reside outside of the patient’s primary residence. The exception to this is for students who are temporarily living on campus or otherwise outside the home while attending school but who would ordinarily reside with the family. [BACK TO TOP]
Is naturopathic medicine covered by private insurance?
Many private insurance companies will cover consultations, lab test, treatments or supplements provided by our doctors.
There are many insurance providers and policies available. We strongly recommend that you check with your insurance company to verify the extent of your coverage. [BACK TO TOP]
Does Green Apple Health Care offer direct billing to my insurance provider?
We are able to direct bill more than 80% of the insurance companies providing coverage. Please bring your insurance card to your appointment and we will determine whether we can bill your insurance provider directly.
Please note that each insurance company’s policy is different and will have varying levels of coverage as well as method of payment. Some providers will pay us directly, others will reimburse the policy holder. Payment method is dictated by the insurance provider. [BACK TO TOP]
Is Green Apple Health Care a scent-free clinic?
Green Apple Health Care recognizes that an increasing number of people have sensitivities to artificial scents. In some cases, exposure to scented products can cause respiratory distress, rashes, headaches and other allergic reactions.
Several scented products are respiratory irritants and are known triggers for irritation to upper airways and eyes, even among people who did not have those pre-existing health conditions. For people with multiple chemical sensitivity or environmental illnesses, their ability to function depends on having air free of chemicals. Even low levels of the stimuli may trigger reactions in people with these conditions.
In order to limit our sensitive patients’ exposure to these allergens, we ask that visitors to our clinic refrain from using scented personal care products such as perfume, cologne, scented shampoo, hairspray, and other scented hair care products, scented body lotions, etc.
Your cooperation is appreciated. [BACK TO TOP]
Why do I have to remove or cover my footwear?
At Green Apple Health Care, patient care is our top priority. Part of caring for patients is to provide a sanitary environment and ensure that they are not needlessly made vulnerable to bacteria and other environmental exposures that can lead to infection and disease.
You would be amazed at the number and amount of harmful substances that can accumulate on the soles of your shoes in the course of everyday living. Even walking through such ordinary places as grocery stores, hair salons, parking lots and sidewalks presents ample opportunity for your shoes to pick up harmful germs and potentially harmful environmental elements.
In order to protect our patients, we ask that you remove your shoes during your visit to our clinic. Naturally, we provide warm, comfortable slippers for you to wear during your visit. For patients who are uncomfortable with removing their shoes, we also provide single-use disposal booties to wear over your shoes.
Thank you for your cooperation in keeping Green Apple Health Care a safe environment for all. [BACK TO TOP]