Clinic hours: Mon to Thu – 9:00 am – 5:30 pm, Friday 9:00 am – 3:00 pm Suite 221, 9148-23 Ave NW, Edmonton, AB T6N 1H9
Call: (780) 485-9468

FAQ

Here are some questions we are asked most frequently about our office and treatments. If you do not find the answer to your question, please visit our What We Do page, our Therapies pages, or contact us. We are always happy to answer any question you may have.

What is Naturopathic Medicine?

Naturopathic medicine is a primary healthcare system that combines scientific knowledge with traditional natural forms of healing.

Naturopathic doctors treat a wide variety of health conditions from colds and flus to the most advanced chronic conditions.

Naturopathic doctors address the root causes of health problems, rather than the symptoms, using natural alternatives to drugs. By emphasizing the body’s natural self-healing process, a naturopathic doctor works with the patient to find the most appropriate treatment to restore and maintain optimum health.

Naturopathic doctors have a minimum of seven years post-secondary education, including a Bachelor of Science and a four-year Naturopathic medical degree. They work with other health care providers to create a fully integrated, patient-centered model of health for maximum treatment effectiveness for the patient. [BACK TO TOP]

How is My Doctor Selected?

Green Apple Health Care is a multi-disciplinary primary healthcare clinic with four doctors who provide customized care to each individual patient through basic and advanced naturopathic therapies and traditional Chinese medicine.

If you have been referred to our clinic and already know which doctor you would like to see, please specify that doctor when you call for an appointment or on our intake form.  We will then book an appointment for you with the doctor you have named.

If you are a new patient and are unsure of which of the clinic’s doctors to make an appointment with, simply selection “assign me a doctor” on the online intake form.  The doctors at Green Apple Health Care will review your information and assess which of the clinic doctors can best address your health needs.  Please be sure to include as much detail as possible on the intake form as it help us to determine which doctor would be best for your health needs. [BACK TO TOP]

What to Expect When You First Contact Us

When you first call our office you will be greeted by our reception and asked if you have seen one of our doctors before. If you haven’t then our staff will input your information in our system and begin the booking process.

Our staff will then book your first appointment. It is a one-hour appointment. We will ask that you complete and submit our online intake form.  This allows the doctor enough time to review your information and prepare for your appointment.

If you have any recent lab tests or reports we ask that you bring them to the initial consultation so we can review them with you. This helps reduce costs and duplication of testing.

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What to Expect on Your First Visit

Depending on the time of day your appointment is, we suggest that you allow an extra 15 minutes for traffic and parking. When you first arrive at our clinic you will be greeted by our staff and asked to have a seat in our waiting area

At your appointment time your doctor will come out to greet you then take you in to the consultation office. The doctor will then review your health history and begin the process of determining the causes of your health problems. The doctor will ask many questions about your health, your life, when your problems started and what was occurring at the time, what makes it worse or better and other questions that will help to direct the doctor to the source of the problem.

At the end of the consultation the doctor will discuss the causes of your health problems with you and any testing that may be needed. We will then go over your treatment options and implement a treatment protocol that works for you. We discuss expectations and timelines when appropriate, as well as long term health goals and plans for improving your overall health and preventing diseases.

The first appointment is all about finding the cause of your health problems, looking at your goals and coming up with a plan that works for you. We not only want to work on the cause of your current problems, but also implement a long term plan that promotes your overall health and which will prevent the development of any additional health problems. [BACK TO TOP]

What to Expect on Follow Up Visits

We ordinarily see our patients for their second visit about a month after their first visit. During follow up visits we will review the effectiveness of the treatment plan and evaluate your overall progress. At that point we may make adjustments to the treatment plan and go to the next step of the long term overall treatment plan.

Of course, it is difficult to predict how often we will see our patients as everyone’s health conditions and goals are different but, generally, we see our patients monthly for the first few visits, then as the main health problems come under control we see our patients less often. [BACK TO TOP]

What Are the Costs?

Please refer to the current fee schedule[BACK TO TOP]

Are Naturopathic Medicine And Traditional Chinese Medicine Covered By Private Insurance?

Most private insurance companies will cover consultations with our doctors. You should check directly with your policy provider to find out how much coverage you have. Laboratory testing is not usually covered by private insurance, but you can check with your provider. [BACK TO TOP]

Does Green Apple Health Care Offer Direct Billing to My Insurance Provider?

Green Apple Health Care can direct bill to over 10 major insurers. Please bring your insurance card and information with you to your appointment. We can then determine if we can bill your insurance company directly. [BACK TO TOP]

Is Green Apple Health Care a Scent-Free Clinic?

Yes! Due to the impact scented personal care products have on the health of others, we ask our clients to refrain from using any scented products during their visits. [BACK TO TOP]